Our Services

 Our Vision:

At Hoppers Lane General Practice, we strive to provide professional, reliable advice and treatment, for the Community of Wyndham.
We believe in providing quality health care in a safe and friendly environment.

Our Services:

Our Doctors are able to assess and manage you and your whole family health needs, throughout all stages of your life.

Our services include:

• Treatment of acute illnesses
• Disease prevention
• Immunizations
• Management of chronic medical problems
• Travel medicine
• Sports medicine
• Women’s Health
• Family health (including monitoring Children’s health and development).
• Family Planning
• Shared Maternity Care
• Vasectomies

Bulk Billing – our fees:

Most fees and procedures are bulk billed to Medicare. For overseas students we offer rebates for those holding the OSHC card.

This includes any pathology or X-rays you may require.

To be bulk billed it is essential that you bring your current Medicare card with you. Please also present any pension or concession cards you may have.

Patients without a current Medicare card will be charged a cash fee of $70.00 which must be paid at the time of the consultation.

Some services, including medical screenings for work or vehicle licenses cannot be bulk billed and will incur a fee. Please discuss this with our Reception team prior to booking your appointment.

Patient Privacy:

Your medical records are confidential. Our policy is to maintain security of your personal health information at all times.

In the interests of providing quality healthcare we are developing a privacy policy that complies with the Commonwealth Governments legislation and recognises the rights of our patients to privacy. Copies of the Centre’s privacy policy will be available from our Reception team.

Courtesy Reminders & Recalls:

Hoppers Lane General Practice is committed to preventative care and has a system of registering patients for recall for clinically significant results and preventative advice.

Our Clinic will be participating in the use of registers in national/state reminder systems and as such from time to time we may issue you with a reminder notice from time to time.

Please advise our Reception team if you do not wish to participate in this program.

Telephone Contact with your GP:

Doctors at our clinic can be contacted during surgery hours. However, with regards to your privacy and confidentiality please note that results will not be given via the telephone.

If the Doctors is with a patient when you call – a message will be passed through on your behalf. Doctors will always take the call in the case of an emergency.

Patient Feedback:

If you have any feedback, suggestions or complaints regarding your experience at our Clinic, please feel free to talk with your treating Physician, a member of our Reception Team, or the Practice Manager.

You may prefer to write to us or use our suggestion box. If you have a problem – we would like to hear about it. We take your concerns, suggestions and complaints seriously and will respond to any complaint within 48 hours.

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